RSM Hair Extensions Returns – 14 Days (All Orders)
We provide a 14-day return window for all eligible items, starting from the day you receive your order.
Eligibility for Returns:
To qualify for a return:
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Items must be unused, unworn, unopened, and in their original packaging
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Tags and bands must remain intact
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Items should be from our standard color range
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A proof of purchase is necessary
To initiate a return, please fill out the returns form within 14 days of receiving your order.
Once your return request is approved, you will need to send the hair back within 7 days of approval at your own cost. We recommend using a delivery service that fully covers the order value.
If returned items are found to be used, tampered with, or not in a resalable condition, they will be sent back to the customer, and no refund will be granted.
Faulty Hair – What qualifies as faulty
Faulty hair must be reported within 30 days of receipt to allow adequate time for fitting and initial wear.
To report a potential fault, please email rsmhairextensions@gmail.com with your order number, a description of the issue, and supporting photos.
You must return the hair for inspection. No replacement or refund will be issued until we have:
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Received the original product
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Conducted a formal inspection and testing process
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Verified that the fault meets our warranty conditions
⚠️ Faults will only be confirmed if the product shows signs such as:
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Unmanageable knotting or matting
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Inability to brush or separate strands
Hair that has broken, faded, changed texture, or shortened is not automatically considered faulty. These issues may result from external factors such as:
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Incorrect application
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Poor maintenance or aftercare
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Use of unsuitable products (e.g., toners, OGX, or colour shampoos)
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Exposure to sunscreen or chemicals
If no fault is confirmed, the original item will be returned to the sender, and no refund will be issued.
